Suitable for
- Singapore SMEs
- Service businesses
- Appointment-based businesses
- Support teams and enquiry hotlines
Singapore business voice automation
AI Voice System
A Singapore-focused business voice assistant that helps answer incoming calls, handle common enquiries, collect caller details, and guide customers through predefined call flows.
Overview
Reduce missed calls and improve customer response.
AI Voice System is designed for Singapore SMEs that want a practical way to support customer calls, after-hours enquiries, and repeated phone questions without hiring additional front-desk manpower.
The system connects your business phone workflow with an AI-powered voice assistant. When customers call, the assistant can greet them, ask guided questions, collect useful information, and route the enquiry based on your configured business script.
Capabilities
What the AI Voice System can do.
Answer Calls
Answer incoming calls with a business-specific greeting and guide customers through a structured conversation.
Collect Enquiries
Collect caller name, contact number, enquiry details, preferred callback time, and other information required by your workflow.
Support Follow-Up
Forward captured information to your team so enquiries can be reviewed and followed up more consistently.
System requirements
Low-to-moderate hardware is enough for normal usage.
Minimum Recommended
- Linux VPS, laptop, or desktop
- Ubuntu 22.04 LTS or newer recommended
- 2 vCPU processor
- 2 GB RAM
- 20 GB storage
Recommended Setup
- Ubuntu Server 22.04/24.04 LTS
- 2-4 vCPU processor
- 4 GB RAM
- 40 GB storage
- Static public IP or reliable VPS hosting
Network
- Stable internet connection
- Reliable uptime for live call handling
- VPS recommended for continuous business use
Required setup
Accounts and services needed before installation.
The AI Voice System requires several external services so that calls, domains, routing, and verification can work properly.
You will usually need
- Domain name and web hosting or VPS
- Cloudflare account
- Twilio account
- Voice-enabled Singapore phone number registered with Twilio
- Valid AI Voice System license key purchased from R28 Core Solutions
Business verification
Some services may require business documents.
Twilio and phone number setup may require business verification documents, especially when registering or enabling Singapore voice services.
Prepare these details
- Singapore business registration details
- Business address
- Authorized contact person details
- Supporting business documents requested by the service provider
Implementation
Setup steps.
Prepare your business documents
Prepare your Singapore business registration details and any supporting documents required for phone number or voice service verification.
Prepare your server
Set up a Linux VPS, laptop, or desktop with Ubuntu installed. A VPS is recommended for businesses that need the system to run continuously.
Configure your domain and Cloudflare
Point your domain DNS through Cloudflare and prepare the required records for the AI Voice System.
Create and configure Twilio
Create a Twilio account, complete the required verification steps, and register or configure a Singapore voice-enabled number.
Purchase and activate your license
Purchase a valid AI Voice System license key from R28 Core Solutions and activate it during setup.
Configure your call flow
Prepare the greeting, questions, enquiry categories, office hours, escalation rules, and fallback contact method.
Test before going live
Run test calls, review the captured information, adjust the script, and confirm that the call flow works correctly.
Go live
Connect the live number and start using the AI Voice System for customer calls.
Singapore only
Designed for Singapore businesses and Singapore call workflows.
AI Voice System is currently designed and supported for Singapore-registered businesses. Setup, phone number registration, compliance requirements, call flow planning, and support guidance are based on the Singapore business context.
License and support
Purchase a valid license key from R28 Core Solutions.
A valid license key is required before production use. For pricing, setup support, or license purchase, contact Richmond Lim.